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HESTA TPD Claim: How to Claim

5 July 2026 · 6 min read

HESTA is the industry fund for health and community services workers, and includes TPD cover for many members. Here's how a claim works.

HESTA serves health and community services workers and, like most funds, includes default TPD insurance for many members. If a condition has stopped you working, you may be able to claim.

Confirm your HESTA cover

Check your HESTA statement or online account for TPD cover and the insured amount. Given the nature of healthcare work, conditions like back injuries and mental health conditions are common claim triggers.

How to lodge

You can typically start a claim online through your HESTA account or by phone. The insurer assesses against the "any occupation" definition, and HESTA also assesses access to your super under permanent incapacity.

What you'll need

Detailed medical evidence, proof of identity and employment history. A waiting period usually applies.

We're an independent information service, not affiliated with HESTA. Start with our free eligibility check.

Frequently asked questions

Does HESTA include TPD insurance?

Many HESTA members have default TPD cover. Check your statement or online account to confirm your cover type and insured amount.

How do I make a TPD claim with HESTA?

You can usually start online through your member account or by phone. The insurer assesses your claim, and HESTA assesses access to your super under permanent incapacity.

Can healthcare workers claim TPD for mental health?

Yes. Mental health conditions such as depression, anxiety and PTSD are valid and common grounds for a TPD claim when they prevent you from working.

Disclaimer: This article is general information only and is not legal or financial advice. TPD Claim Support is a claims information and support service, not a law firm. Please seek advice tailored to your circumstances.

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