This Privacy Policy explains how TPD Claim Support Australia(“we”, “us”, “our”) collects, uses, discloses and protects your personal information. We are committed to handling your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using this website or submitting an enquiry, you consent to the handling of your information as described in this policy.
Information we collect
- Contact details you provide (name, phone, email, location).
- Information about your situation (work status, condition type, superannuation).
- Technical information collected automatically, including your IP address, approximate location derived from it, device and browser details, referral source, and submission timestamp.
Why we collect it
- To assess your TPD claim enquiry and contact you about it.
- To verify the authenticity of enquiries and prevent fraud.
- To connect you, where appropriate and with your consent, to specialist claim and legal professionals.
- To improve our services and website.
How we share it
With your consent, we may share your details with partnered claim and legal professionals so they can assist with your enquiry. We may also share limited verification data (such as IP and approximate location) to confirm the authenticity of an enquiry. We do not sell your personal information for unrelated marketing.
How we store and protect it
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we retain it only for as long as necessary for the purposes described or as required by law.
Cookies and analytics
Our website may use cookies and similar technologies to keep the site working correctly and to understand how it is used so we can improve it. You can control or disable cookies through your browser settings, though some parts of the site may not function as intended if you do.
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any personal information.
Your rights
You may request access to, or correction of, the personal information we hold about you, and you may raise a privacy concern at any time by contacting us. We will respond within a reasonable period. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page, with the “last updated” date revised accordingly.
Contact us
For any privacy questions or requests, please get in touch via our contact page.